SB
Sheli B

1 reviews | Active since Jul 2011

10 Apr 2015, 16:17

you don't deliver when you say you will

I ordered something from Spree on Sunday and its Friday I still have not gotten it. I called Spree Friday at 8am and they called Fedex and were told it would be delivered to me today. I then called Fedex and Fedex said they didn't have the package and that it would not be delivered today. They said I can only expect it on the 14th. Your website promises delivery within 2 - 4 days. According the consumer protection act one is not allowed to misrepresent themselves when they advertise. This is what you have done which means I am entitled to compensation. I will never buy from you again if the delivery system is this bad!!!! order number ***

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Replies (1)
Spree.co.za
Spree.co.za's reply13 Apr 2015, 09:23
Official
Hello sheli,

Good day Sheli,

Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience caused.

As per our telephone discussion we received payment on the 8th of April and released your order on the 8th. We are busy following up with our couriers to have your parcel delivered as a matter of urgency.

We will keep you up to date via email.

Kind Regards,
Spree Customer Service