WOW service and special occassions!
<p>This has been the worst experience ever! I ordered on the 26th of May 2017 hoping that the parcel with be delivered as promised 2-3 working days for his birthday that was on the 2nd of June... Glad to say that it is the 15th of june and i havent received my order. While calling spree on the 12th i spoke to a rude lady who told me that she was restricted and there is nothing that she can do to get the order in time for father's day, requested to speak to her manager then she place me on hold for over 10 minutes where a lady answers and said she had noticed i was on hold for a long time and was willing to assist. I requested for my money to be refunded she told me she will see what she can do! came back and told me that delivery will take place on the same day... still dont have my order... Called by Tracey the Head of customer service who promised my order will be received this morning... To my surprise i called by another Lady from the courier telling me that there is a strike and the car broken down yesterday and asking if 12'o clock is okay for delivery? WOW... I call SPREE and i'm told Tracey is a manager and is in a meeting... So i guess life continue's without my delivery and money!!! This is day light *******... I will never buy There!!!!!!!!!!!!!!! Advise all online shoppers to not waste their time using Spree it's not convient and unrealiable! I want my money BAC****!!!!!!!!!!!!1</p>
Hi Mbali,
We thank you for expressing your frustration regarding our service. I do agree with you - Our service should and will definitely be improved as there measures in place for this.
I also feel the disappointment as you have mentioned that this was for an occasion, I am sorry that this had to occur during our inconvenient backlog.
We cannot apologise enough for the disappointment caused. Please know that our intention is not to frustrate our customers at all. I genuinely hope that next time around we will be able to delight you.
Thank you for your patience and support at Spree.
Warmest Regards,
The Spree Team.
Hi Mbali,
We thank you for expressing your frustration regarding our service. I do agree with you - Our service should and will definitely be improved as there measures in place for this.
I also feel the disappointment as you have mentioned that this was for an occasion, I am sorry that this had to occur during our inconvenient backlog.
We cannot apologise enough for the disappointment caused. Please know that our intention is not to frustrate our customers at all. I genuinely hope that next time around we will be able to delight you.
Thank you for your patience and support at Spree.
Warmest Regards,
The Spree Team.
