Worst Shopping Experience!!!!!!

This has to be the worst shopping experience i have had online from a company that claim they are the best at what they do. I placed an order on the 29th August 2018 (order no. ********** 20) received a confirmation e-mail and money was deducted from my account R479.40

On the 30th August i received an e-mail from support@ spree.co.za to say my order cannot be met and they have refunded me. I then when online to check the item that i purchased and it was in stock so i could not understand why???? on my mobile app the item shows as delivered..........to date i have sent 4 e-mails requesting what is the reason why and have got no feedback. I have also been on the phone holding for hours and cannot get through to anybody. I have still not received my refund which they indicated was done on the 30th August 2018.

If you are reading this review please i advise stay away from spree.co.za as they are not to be trusted at all rather use the other online suppliers like Zando or Superbalist.