Worst service for exchanges!!!!!!

<p>I purchased clothes on Spree which was delivered on 3 May 2016.</p> <p>The very next day I submitted a exchange request for a smaller size, and received a reference number: 320394</p> <p>I had not heard anything for my exchange from the customer services department so on 17 May 2016 I followed up and received another reference number: 327199.</p> <p>Again to my discontent the exchange was still not done so on 25 May 2016 I followed up again, and my new reference number was: 330542</p> <p> </p> <p>On 30 May 2016 I received a delivery for a separate batch of clothes that I purchased and I insisted that the courier take the item I need exchanged. The courier agreed, and I have again not heard bcak from the exchange department. </p> <p>I followed up again on 7 June 2016 - RECEIVED NO REPLY AND NO REFERENCE NUMBER!</p> <p> </p> <p>I am EXTREMELY dissatisfied at the level of service I have received regarding my exchange request. It should not take more than a month to exchange the size of an item, and furthermore, I expect that your customer services department keep me notified on the status and progress. I have followed up on 4 occasions and I'm not any closer to receiving my exchanged item. This is COMPLETELY UNACCEPTABLE!!</p>