1 reviews | Active since Dec 2017
Worst Service ever from Spree.co.za
I had placed an order for 5x Items on the Black Friday sale on the 24 November 2017 with Spree.co.za . I have only received 2 x Items on the 05 December 2017 . The other 3 items were cancelled and a credit was done into my account and I was notify that they do not have stock off the items I require. Whilst browsing on the website to use my credit I discovered that they have stock of 2 x Items with the correct sizes that I required. I have called the Spree contact center about 7 times and no one has answered my call. I have emailed them 3 times yesterday and no one responded to my email. I further sent another email yesterday afternoon with a read receipt only to discover that when I got to the office this morning that my email was deleted without even being read. I honestly believe that SPREE needs to honor my purchases that i made on Black Friday. If they are having a problem with high call volumes , they should hire more people. And by not respond to customers they are making us more frustrated. This behavior from a Large online store is totally unacceptable.
Good day
We are terribly sorry that you have encountered difficultly with your recent Spree order.
Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.
Once again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
Good day
We are terribly sorry that you have encountered difficultly with your recent Spree order.
Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.
Once again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
