NS
Naledi S
1 reviews | Active since Apr 2011
31 Mar 2015, 15:55
Worst Service Ever
Without a doubt this was the last time I ever bought anything from Spree. My first return was a dress with wrong size on 30 January, to date I have not received my refund which sucks. Now they delivered wrong item opposed to what I ordered. The item was returned on 25th March and to date I am still waiting only getting nowhere with so called customer service. Goodbye with your useless service I will take my money elsewhere.
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Spree.co.za's replyOfficial
02 Apr 2015, 07:46Hello naledi77,
Good day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the incorrect item you have received.
As per our telephone discussion we need to investigate this matter further and as a result we are unable to ship any stock at this stage. Please do let us know if you would prefer a refund or store credit and we will action this immediately.
We will however try our very best to have this matter resolved as soon as possible and keep you updated on the progress of our investigation.
Your refund was completed on the 23rd of February, please check your statement.
We will be in touch with you shortly via email to communicate feedback received with regards to the investigation.
Kind Regards,
Spree Customer Service
Good day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the incorrect item you have received.
As per our telephone discussion we need to investigate this matter further and as a result we are unable to ship any stock at this stage. Please do let us know if you would prefer a refund or store credit and we will action this immediately.
We will however try our very best to have this matter resolved as soon as possible and keep you updated on the progress of our investigation.
Your refund was completed on the 23rd of February, please check your statement.
We will be in touch with you shortly via email to communicate feedback received with regards to the investigation.
Kind Regards,
Spree Customer Service
Spree.co.za's reply02 Apr 2015, 07:46
Official
Hello naledi77,
Good day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the incorrect item you have received.
As per our telephone discussion we need to investigate this matter further and as a result we are unable to ship any stock at this stage. Please do let us know if you would prefer a refund or store credit and we will action this immediately.
We will however try our very best to have this matter resolved as soon as possible and keep you updated on the progress of our investigation.
Your refund was completed on the 23rd of February, please check your statement.
We will be in touch with you shortly via email to communicate feedback received with regards to the investigation.
Kind Regards,
Spree Customer Service
Good day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the incorrect item you have received.
As per our telephone discussion we need to investigate this matter further and as a result we are unable to ship any stock at this stage. Please do let us know if you would prefer a refund or store credit and we will action this immediately.
We will however try our very best to have this matter resolved as soon as possible and keep you updated on the progress of our investigation.
Your refund was completed on the 23rd of February, please check your statement.
We will be in touch with you shortly via email to communicate feedback received with regards to the investigation.
Kind Regards,
Spree Customer Service