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Nomonde N

1 reviews | Active since Nov 2013

13 Apr 2017, 09:31

Worst service ever

<p>I just want to share my experience with spree, the online store. On the 29 March I returned items that are not suitable and kept those that i was happy with. I returned the items in their original package to one of their pargo stores i.e Waltons at Preller in Bloemfontein. After i returned the items, the pargo store scanned it and afterwards i got an sms saying the items have been received. Three days later i followed up with spree to make sure that they received the items, unfortunately no one was interested they said to me they are still doing quality checks on the items, which makes no sense to me. After 5 days I checked again they told me they have 10 days to process my refund. After 10 days when i call now they claim they did not receive the items. How they did quality check to not finding items boggles my mind. Please people be careful when you return things to spree, up to this day no one is interested in telling me when i will get my refund. My return order number is ********** 00-1. </p>

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Replies (1)
Spree.co.za
Spree.co.za's reply24 Apr 2017, 10:39
Official

Hi Nomonde

Our apologies for the frustrating experience.

We note that your refund has since been processed to your account on the 12.04.2017 and your exchange has been delivered.

Our apologies for all the trouble caused.

Warm regards

The Spree team