1 reviews | Active since Oct 2016
WORST SERVICE EVER!
<p>I placed an order of clothing worth R882 on spree on the 19th of October 2016. When I placed the order I still had my old work address as the delivery address, however before I paid for the order via eft which was on the 20th of October 2016, I changed the address. I received an email on Monday 24 October telling me the order would be delivered to my old work address within 2-6 days. I sent the support department an email telling then I changed my address with the new address, they didn't reply. I sent the email again, they didn't reply. I called them on Tuesday 25 October to query, I spoke to one of the consultants who was so rude and so unhelpful. I called again today which is wednesday 26 October to track my order, only today the consultant I spoke to said he sent the courier company the new address and they will call and let me know how far my order is. I always buy clothing online from Zando but they are efficient. I placed an order same day I did with spree which was the 19 October, with the new address, I received my order on Monday 24 Octber.</p>
Hi Mpho
Our sincere apologies for the manner in which your request was dealt with.
We are following up with the couriers concerning the whereabouts of your parcel. We typically cannot make amendments to orders when they are confirmed and the address to which your order was processed to is the one which was selected when the order was placed.
We received notification from your email address requesting the change when the order was dispatched, but this differs from the one you have loaded on your profile.
The amendment to your address has been sent to our courier partner, this however does impact the delivery time-frame due to internal processes for the couriers.
In an ongoing endeavour to ensure that all our agents provide our clients with the Spree experience, we will provide the agent with feedback.
Again, our sincere apologies for the frustration caused by this experience.
Warm regards
The Spree team
Hi Mpho
Our sincere apologies for the manner in which your request was dealt with.
We are following up with the couriers concerning the whereabouts of your parcel. We typically cannot make amendments to orders when they are confirmed and the address to which your order was processed to is the one which was selected when the order was placed.
We received notification from your email address requesting the change when the order was dispatched, but this differs from the one you have loaded on your profile.
The amendment to your address has been sent to our courier partner, this however does impact the delivery time-frame due to internal processes for the couriers.
In an ongoing endeavour to ensure that all our agents provide our clients with the Spree experience, we will provide the agent with feedback.
Again, our sincere apologies for the frustration caused by this experience.
Warm regards
The Spree team
Thank you for replying, however I still need to know by when can I get my order because I am leaving for Durban tomorrow night. If I can't get it latest tomorrow afternoon I would like to cancel the order and get a refund. I am very disappointed in your service because I am still waiting for the courier company to call me and tell me how far my order is, had I not logged a complaint on hello peter when were you going to answer? Thanks!
Thank you for replying, however I still need to know by when can I get my order because I am leaving for Durban tomorrow night. If I can't get it latest tomorrow afternoon I would like to cancel the order and get a refund. I am very disappointed in your service because I am still waiting for the courier company to call me and tell me how far my order is, had I not logged a complaint on hello peter when were you going to answer? Thanks!