Worst Service delivery ever!

<p>My oder was not delivered within the specified time...I even sent these people an email asking them where and when exactly do they think they will delivery what I paid for and 3 days later I am still waiting for a response. My delivery has finally arrived and I am not available to sign for it as I had warned them that I would not be in the area at a specifice time. I did however organise someone to sign for me upon delivery but the delivery people failed to wait 10 minute's for my representative. Yet I waited well over the specified time for them to deliver my order and you people couldn't even wait a few minutes.....so I called the delivery guy to tell him that my representative was there and he tells me that he has left, the maximum time allowed to wait for a customer is 5 minutes. What **** service, what happened to going the extra mile? So your delivery people wait 5 MINUTE'S and go, what do I do once 2-3 working days have elapsed and I don't have my order? What is my recourse???? The idiots number is ********** 825, that is the delivery guy I dealt with over the phone because my order did not arrive on time when I could have physically been there to sign for it. Get your customer service right.....</p>