Worst returns handling ever

<p>I bought 2 jackets from Spree. I usually wear an XXL but after looking at their size charts went with an 4XL. When the jackets arrived they were way to small which was very confusing.</p> <p>I decied there was no chance to sort ths ot or me so requested tat they be replace by XL so my daughter could benefit but they said this could not be dome as the XL was a different code so they had to collect them and credit me. I was impressed when I received an SMS to collect a few days later. They never arrived.</p> <p>I received another 2 "appointments"</p> <p>Spree Collection, Dear Kim De Villiers, your pickup ref # is SPR1T ********** 8C. Your collection will take place Monday 01/08/2016. Your CSD Agent was Francois Appies. Thank you for choosing FedEx.</p> <p>Spree Collection, Dear Kim De Villiers, your pickup ref # is SPR1T ********** 8C. Your collection will take place Friday 05/08/2016. Your CSD Agent was Francois Appies. Thank you for choosing FedEx.</p> <p> </p> <p>They did not arrive for these either. Onall three occassions I needed to cancek meetings which cost me money so that I could be available for Spree to arrive - they never did.</p> <p> </p> <p>On 11 August I mailed customer service saying I was bitterly disappointed in there service.</p> <p>16 Aug Spree responded telling me they could not swop and would arrange a collection.</p> <p>I then received the following SMS</p> <p>Spree Collection, Dear Kim De Villiers, your pickup ref # is SPR1T ********** 8C. Your collection will take place Wednesday 17/08/2016. Your CSD Agent was Francois Appies. Thank you for choosing FedEx.</p> <p>I cancelled all my meetings - again a financial impact on myself and waited for them</p> <p>Again they never arrived.</p> <p>They have cost me lots in lost income waiting for them.</p> <p>Last night I sent spree a mail indicating that they must not collect the jackets..I will give them away to charity or something and will write off the cost as a lesson learnt never to support them again as my income lost cancelling appointments and waiting for them to arrive now far exceeds the original costs of the jackets.</p> <p>I hope this saves anyone else considering dealing with spree the costs and inconvinience that I have gone through to date.</p>