1 reviews | Active since Jun 2016
Worst Online service ever!!!! Regrettable
<p>I'm a frequent online shopper. Recently I purchased from Spree.co.za . Their policy states average 4 day delivery. Firstly their free R100 newsletter sign-up discount voucher doesn't work. :(. I continued to make the purchase. They provided me with a link to track my order. Order was placed the on the 6th June 2016- order was handed over to courier the 8th June 2016 at 09:56am. I noted when tracking on 8th of June at 13:13 it was out on delivery and at 3pm it states that th contact is unavailable.</p> <p>Never ever have I received a package -neighter have I been contacted- by far the worst online shop to purchase from. I called their support. I was promised I will receive it friday 10th June- because it is at their cape town warehouse.</p> <p>I stay in cape town- so how flippen long does it take to deliver something if the owner sits a few minutes away?</p> <p> </p> <p>Disgusted at the fact that they express no sense of urgency . They sell expensive designer clothing -yet my package/ money is still being delivered.</p> <p>Called the support again on Friday and was told I will get it on Monday. What the F&^%? Do you people evens know what the term customer service means. Again no sense of urgency/ care towards my concern. This is my first and last purchase from this site. I urge all people not the purchase from Spree. They are unreliable- poor customer service- terrible courier service.</p> <p> </p> <p>Unlike other sites I purchase from on a regular basis. A tip for spree, train your courier to use GPS, to contact the client when they are on their way to deliver. This is done by other sites. Or get a different courier company. Right now I see this Spree site as a bunch of ****** . If I don't get my order monday- I'm taking this matter further.</p> <p> </p> <p>Don't test clients you don't know. You don't know who your client is connected with. I feel like having your place and site closed down- highly irritated and angry- useless support centre staff- bunch of liers.</p> <p> </p> <p>I will post this on all my social networks!!!!!</p>
Hi Simone
Our apologies for your frustration.
We note that our couriers completed delivery after the agent who you had made contact with provided them with a change of address as you required.
While it is unfortunate, a change in delivery address will impact on the time-frame indicated as this will cause a delay.
We are however happy to report that your order has since been delivered.
Warm regards
The Spree team
Hi Simone
Our apologies for your frustration.
We note that our couriers completed delivery after the agent who you had made contact with provided them with a change of address as you required.
While it is unfortunate, a change in delivery address will impact on the time-frame indicated as this will cause a delay.
We are however happy to report that your order has since been delivered.
Warm regards
The Spree team
