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Simone S

1 reviews | Active since Jun 2016

11 Jun 2016, 16:08

Worst Online service ever!!!! Regrettable

<p>I'm a frequent online shopper. Recently I purchased from Spree.co.za . Their policy states average 4 day delivery. Firstly their free R100 newsletter sign-up discount voucher doesn't work. :(. I continued to make the purchase. They provided me with a link to track my order. Order was placed the on the 6th June 2016- order was handed over to courier the 8th June 2016 at 09:56am. I noted when tracking on 8th of June at 13:13 it was out on delivery and at 3pm it states that th contact is unavailable.</p> <p>Never ever have I received a package -neighter have I been contacted- by far the worst online shop to purchase from. I called their support. I was promised I will receive it friday 10th June- because it is at their cape town warehouse.</p> <p>I stay in cape town- so how flippen long does it take to deliver something if the owner sits a few minutes away?</p> <p> </p> <p>Disgusted at the fact that they express no sense of urgency . They sell expensive designer clothing -yet my package/ money is still being delivered.</p> <p>Called the support again on Friday and was told I will get it on Monday. What the F&^%? Do you people evens know what the term customer service means. Again no sense of urgency/ care towards my concern. This is my first and last purchase from this site. I urge all people not the purchase from Spree. They are unreliable- poor customer service- terrible courier service.</p> <p> </p> <p>Unlike other sites I purchase from on a regular basis. A tip for spree, train your courier to use GPS, to contact the client when they are on their way to deliver. This is done by other sites. Or get a different courier company. Right now I see this Spree site as a bunch of ****** . If I don't get my order monday- I'm taking this matter further.</p> <p> </p> <p>Don't test clients you don't know. You don't know who your client is connected with. I feel like having your place and site closed down- highly irritated and angry- useless support centre staff- bunch of liers.</p> <p> </p> <p>I will post this on all my social networks!!!!!</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply15 Jun 2016, 11:25
Official

Hi Simone

Our apologies for your frustration.

We note that our couriers completed delivery after the agent who you had made contact with provided them with a change of address as you required.

While it is unfortunate, a change in delivery address will impact on the time-frame indicated as this will cause a delay.

We are however happy to report that your order has since been delivered.

Warm regards

The Spree team