Worst customer service from Spree

I used to be all about spree. Always going there first.

About a month ago I placed an order totalling almost 3k. There was an issue with the order, system glitch I assume, so I got the error and resubmitted. Problem is it shows that it went through as 1 order but 2 payments.

On 24 May I received the order. On 01 June I sent the first email. On 04 June I sent a request through the app. On 09 June I sent another email. On 13 June I received a response " Thank you for bringing the below to our attention.

Our apologies that this Spree experience has not been up to the standard which we pride ourselves on.

Please kindly note the refund has been request we do apologize for the delay."

On 17 June I requested that a supervisor look into the issue because I had not received a refund but again no response. By 24 June I had still not received a response.

Now, I'm a very patient individual but the extremely ridiculous service and lack of timely responses has now gotten the best of me. I sent email after email and then I went to Twitter and was requested to DM the issue on 27 June. My message was "I have sent numerous emails about my inquiry. On my side I see 2 charges for R2800 and I was told that refunds was done but I did not see it. The fact is if the customer service was a little more accommodating and there was more timely responses then okay I understand. But the poor language and lack of empathy has put me off. As much I want to buy from spree again I am completely hesitant"

I still have no response on the refund or a response from a supervisor or manager. Now, if they did not receive the funds twice then just say so but the fact that a representative responded and said the refund was processed but wasn't is a cause for concern and this service has been the worst ever experienced. I don't know what their turn around time is but it's pathetic.