RM
Ruqayya M

1 reviews | Active since Jul 2011

26 Jan 2016, 15:27

Worse customer service in history

In general Spree sells defective products and has the worse customer service ever! When you ask for a refund it takes a minimum of 3-4 weeks before you receive your refund back in your account. They do not compensate you for selling you rejects! There is no 3D check at checkout, payment goes through instantly. Worse of all I recently made a purchase and used my store credit to pay, but after i checked out, I received an sms from my bank saying the amount went off my card. This is considered ***** as I did not authorize this payment. When I asked for a refund via eft so it comes through quicker, they refused. I still have not received a refund from them. There are no words to describe the number of times I have been wronged by Spree! Not to mention the customer service team is completely unhelpful. They refuse to take responsibility for anything wrong that they have done. Also it seems they will go out of their way to annoy you and cause you even more inconvenience. Their blatant disregard for customer service is beyond repulsive. I do not recommend buying from them as they are ******* who does not consider anyone a good customer regardless of how much business you give them.

0
Replies (1)
Spree.co.za
Spree.co.za's reply26 Jan 2016, 16:51
Official
Hello Roxy M,

Our apologies for your frustration.

We have noted your previous complaints and have resolved the matter.

As per our discussion the Terms and conditions pertaining to your refund, namely:- Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or a store credit.

Again, our apologies for the frustration caused.

Warm regards

The Spree team.