Why Zando and Superbalist are miles ahead of the infantile Spree

I placed an order online on Monday 21 August 2017, the items were intended to be used for an event 5 days later (on the weekend). I paid using SnapScan, therefore payment cleared immediately. By Friday, 25 August 2017, the items had not yet arrived (this despite the website stating that delivery occurs within 2-4 days). I called the call center (at approximately 10h00) and was helped by Tammy. Tammy informed me that there was an error on the warehouse side in picking my order and sent me an email confirming that my items would be dispatched the same day. By 17h00 on Friday, the items had still not arrived, I called into the call center and was referred to Jascinta (allegedly a Supervisor and the person that handles all social media compliants). Jascinta told me that the dispatch business unit was closed and that she could do nothing to help me. I confirmed with her numerous times that she said she was unwilling to help me, to which she kept replying that there was nothing she could do.

I am a loyal Zando and Superbalist customer, I decided to use Spree in an attempt to broaden my choice. Zando and Superbalist are MILES ahead - they are not without their challenges, but they do go the extra mile if and when they drop the ball, I am afraid the same cannot be said for the infantile Spree.