1 reviews | Active since Jul 2010
Where is my Parcel???
<p>I was suppose to receive my parcel by yesterday, Tuesday 9 May, as per e-mail received on the 4th May. I did receive a mail on Friday the 5th May confirming that the parcel was already with the courier - so I thought that maybe I would be luckily and receive my parcel on Monday, 8th May, but would be patient till the 9th May as that is what the mail informed me. But yesterday has come and gone and no parcel received. Phoned Spree this morning to query where is my parcel. The person said he would follow up and even give my number to the courier company so they can contact me as well but he would let me know as soon as he get's an answer. Two hours later I phone back as I have not had any return call from anybody yet. Then the lady tells me that it had been sent through to logisitics who can take up to 6 hours to respond but they can't contact the courier company in fear of the courier company giving false information regarding delivery they have to work through logistics. My question is why can't they contact the couriers if according to their tracking site the parcel is with the courier? If somebody sends me a parcel and provides me with the tracking number then I can phone the courier company and find out where exactly the parcel is - I've done it in the past and they have never given me false or incorrect information. I doubt I will ever make use of Spree.co.za again. Customer Service does not seem to be a priority. Another example is last week when I registered on the site so that I could place an order I was given the choice to subscribe for the newsletters and get a R100 voucher to use. I registered and got the voucher number but when I tried to use it when making the payment I got a message that the order was not found. When I went back into the site the order was listed under my orders showing payment outstanding but with no option to proceed with the payment. I tried redoing the order and using the voucher number again but would not allow me as the number had already been used. I then contacted Spree to find out what to do and the lady told me that I will have to reorder again as that order will automatically be cancelled. I asked her what about the voucher and she assured me that I would receive a new voucher to use. As to date I have not yet received that voucher. So all in all this was my first and last order I will ever place with Spree and I will not recommend anybody to make use of Spree.</p>
It is now another two days later and I still have not received my parcel after being assured I would receive it by yesterday. I was contacted eventually back on Wednesday by Spree who arranged to have the parcel delivered to my house at 19h00 that evening but only to be contacted again after 16h00 by the courier company I persume, to advise me my parcel was missing. But the lady said she was going to immediately get Spree to redo my order and she would arrange for early delivery yesterday morning. She even gave me her cell number so I could follow up with her. Yesterday by 11h00 I sent her a message asking what was the current status as I had not yet received the parcel. She then rep**** that she was awaiting the new order from Spree and is ready to deliver as soon as the parcel is handed over to her, she will do a quick follow up and revert back. I have not heard back from her since and she is not answering any of my messages. But after receiving her message I got a call from Spree to let me know that my parcel is missing. I told the guy that I knew as I was informed the previous day just after 16h00 and that a new order was suppose to take place. He then informed me that they were only informed about it about 10min prior to him phoning me. He said he would commence with the re-order and that delivery would take place and he too took my home address should they not make it in time to my office before I leave. Well I did receive a mail confirming the new order has taken place and also a mail to confirm that it is with the couriers. As mentioned the lady is now not answering my messages to explain why I have not yet received it and the guy I spoke to yesterday at Spree is now conveniently late for work and all the other guy can say that answered the phone this morning is that he sees it has been escalated. This is beyond ridiculous. Who is the biggest **** between the two parties? I will urge all people not to buy anything from Spree as they can not be trusted to deliver and I've seen on this site that I'm not the only one who has experienced this problem. I'm at the point that if I do not receive my parcel before 12h00 today I will be taking this matter further - there is a reason why there is something like an ombudsman.
It is now another two days later and I still have not received my parcel after being assured I would receive it by yesterday. I was contacted eventually back on Wednesday by Spree who arranged to have the parcel delivered to my house at 19h00 that evening but only to be contacted again after 16h00 by the courier company I persume, to advise me my parcel was missing. But the lady said she was going to immediately get Spree to redo my order and she would arrange for early delivery yesterday morning. She even gave me her cell number so I could follow up with her. Yesterday by 11h00 I sent her a message asking what was the current status as I had not yet received the parcel. She then rep**** that she was awaiting the new order from Spree and is ready to deliver as soon as the parcel is handed over to her, she will do a quick follow up and revert back. I have not heard back from her since and she is not answering any of my messages. But after receiving her message I got a call from Spree to let me know that my parcel is missing. I told the guy that I knew as I was informed the previous day just after 16h00 and that a new order was suppose to take place. He then informed me that they were only informed about it about 10min prior to him phoning me. He said he would commence with the re-order and that delivery would take place and he too took my home address should they not make it in time to my office before I leave. Well I did receive a mail confirming the new order has taken place and also a mail to confirm that it is with the couriers. As mentioned the lady is now not answering my messages to explain why I have not yet received it and the guy I spoke to yesterday at Spree is now conveniently late for work and all the other guy can say that answered the phone this morning is that he sees it has been escalated. This is beyond ridiculous. Who is the biggest **** between the two parties? I will urge all people not to buy anything from Spree as they can not be trusted to deliver and I've seen on this site that I'm not the only one who has experienced this problem. I'm at the point that if I do not receive my parcel before 12h00 today I will be taking this matter further - there is a reason why there is something like an ombudsman.
Hi Precilla
Our apologies for your recent experience with Spree.
We have confirmation that a replacement has since been arranged and this delivery was confirmed.
We will ensure that we have steps in place to ensure that we avoid the same from happening again.
Again, our apologies for the inconvenience caused.
Warm regards
The Spree team
Hi Precilla
Our apologies for your recent experience with Spree.
We have confirmation that a replacement has since been arranged and this delivery was confirmed.
We will ensure that we have steps in place to ensure that we avoid the same from happening again.
Again, our apologies for the inconvenience caused.
Warm regards
The Spree team