CV
Christelle V
1 reviews | Active since Feb 2015
23 Apr 2015, 10:07
Where is my money!
A deduction went off my credit card for an order that was automatically cancelled by Spree (Spree blames it on the new 3D secure payment system). This was 07.04.2015. <br> <br> I reported this to the call centre on 08.04.2015 and was promised a refund. <br> <br> I followed-up on 16.04.2015 and was promised a refund by latest 22.04.2015. Today is 23.04.2015 and STILL NO REFUND!!!<br> <br> I have now had 4 mishaps with Spree. Consider me not your customer anymore!!
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Spree.co.za's replyOfficial
23 Apr 2015, 12:50Hello Stella Em,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
As per our telephone conversation we are looking into the issues mentioned and will get back to you with feedback as soon as possible.
Kind Regards,
Spree Customer Care
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
As per our telephone conversation we are looking into the issues mentioned and will get back to you with feedback as soon as possible.
Kind Regards,
Spree Customer Care
Spree.co.za's reply23 Apr 2015, 12:50
Official
Hello Stella Em,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
As per our telephone conversation we are looking into the issues mentioned and will get back to you with feedback as soon as possible.
Kind Regards,
Spree Customer Care
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
As per our telephone conversation we are looking into the issues mentioned and will get back to you with feedback as soon as possible.
Kind Regards,
Spree Customer Care