When will I be refunded!!!!!

<p>Order: ********** 63 </p> <p> </p> <p>I returned an item online on the 19th of June. I have sent numerous emails to spree wanting to know when will the item be collect, as Fedex took 5 working days to do so (no response to that mail). My last email to them was on the 5th of June, as the item was eventually collected on the 29th of June, and i have not received any notification from Spree as to what is going on.</p> <p> </p> <p>On the email you receive when you return your item online, is the following information:</p> <p> </p> <p>***</p> <p>We do a quality check<br /> We'll let you know once your return has reached our warehouse. It will then undergo a quality check that could take up to 2 working days. <br /> <br />We refund you or allocate your store credit<br /> Once your return has passed the quality check, Spree will process your refund or allocate your store credit. Money refunded to your credit card or cheque account should reflect within 10 days after the start of the refund process. Store credit should reflect in your account within 2 days of the start of the refund process.</p> <p> </p> <p>***</p> <p>Apparently it takes 10 days for your refund to be done since the start of the refund process, its now been 19 days??? Am i missing something?</p> <p> </p> <p>I have not received any notification to say the item is at the warehouse. It's now been a week, and nothing!</p> <p> </p> <p>You guys are excellent when it comes to delivering the items once ordered, but Heaven forbid you need to return that item, it takes FOREVER!!</p> <p>This is now pathetic. I have been purchasing from Spree for years, and NEVER have I ever received such blatantly **** service.</p> <p>I am frustrated and disappointed that this is the service you people think you can give loyal customers. I am disgsusted to even call myself a customer of yours.</p>