WHAT IS WRONG WITH YOUR CUSTOMER SERVICES

I have sent approximately 20 emails, I have even copied and pasted all the emails and sent them again.....but alas....no response. I too have called and hung on forever!!<br> This has gone on for about 4 weeks now and I have had NO RESPONSE in trying to return my purchase. Seems buying it is easy enough, but when it comes to returning the item, it really does not happen!!<br> <br> I do not buy the excuse about being inundated with calls etc., then hire more staff you can't possibly expect people to wait a month for responses!!!!<br> <br> This is why online shopping does NOT work!!!