LR
Lorna R

1 reviews | Active since Apr 2014

11 Dec 2017, 09:51

Waste of time, money and complete lack of customer service

I placed an order with Spree online on 24 November 2017 - ordering 2 t-shirts. On 04 December, 1x t-shirt was delivered with no explanation attached. I followed up that day, with the call centre agent rudely arguing that it hadnt been 10 days yet and that the other shirt was coming from another warehouse. Since then I have made 6 phone calls, only two of which have been answered by an agent who stated that the delivery was on its way. Today has been 12 days and no delivery. Spree also doesn't answer emails or facebook messages - so really no joy. Posting on Hello Peter was my last option - but I've lost money and wasted my time on such a useless service.

Think twice before ordering as they really done care about their customers.

0
Replies (1)
Spree.co.za
Spree.co.za's reply17 Jan 2018, 17:03
Official

Good day

We are terribly sorry that you have encountered difficultly with your recent Spree order.

Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.

Once again, our apologies for all the trouble and frustration encountered.

Warm regards
The Spree team