1 reviews | Active since Jan 2017
waste my time 2k17
<p>I subscribed to their newsletter and received my R100 off coupon. I ordered a jeans but the sizes weren't displayed properly online and I ended up purchasing the wrong size. I emailed them about the issue and they took about 5 days to give me a call. I'd give creds to the sale person (Faheem) for being as kind as he was. He said they'll collect the jeans I purchased and that they will deliver a new jeans of the right size to me. Wow that was two weeks ago. Monday last week they called to ask if they can collect the following day (tuesday). Obviously we said yes we'll be home. Nothing. Next day - nothing. And so on. I then tweeted spree a few days ago (on Monday) and spoke to them on that platform and the sales person asked what time on Tuesday (two days ago) they can collect. I told them anytime is fine. I mean, I've tried but I can't wait forever. I'm not asking for much, I just want the jeans. The reason I have the wrong size in the first place is because they messed up on their website. Why is it my problem? Why is my time being wasted?</p>
Hi Kauthar
Our sincere apologies for the inconvenience caused.
Thank you for taking the time to chat earlier. We will follow up with our courier team and will request that they do urgently make contact with you to arrange a suitable time to collect your parcel from you.
Again, our sincere apologies for the trouble caused.
Warm regards
The Spree team
Hi Kauthar
Our sincere apologies for the inconvenience caused.
Thank you for taking the time to chat earlier. We will follow up with our courier team and will request that they do urgently make contact with you to arrange a suitable time to collect your parcel from you.
Again, our sincere apologies for the trouble caused.
Warm regards
The Spree team
