1 reviews | Active since Jun 2017

09 Jun 2017, 11:14

Warning to Spree.co.za

<p>Dear Spree</p> <p> </p> <p>Just so you know you have officially lost tons of customers.... CONGRATULATIONS!</p> <p>The fact that you have not even apologised to customers or sent out an email explaining your "Delay" which is definately not what this is but, we get spammed with your sales emails. Which you should not even be holding any further sales if you cant even keep up with your current orders. Just a thought but clearly manners, logic and good business practices are non existent at your company. </p> <p> </p> <p>I placed an order on the 30th of May 2017 and recieved an email stating my order will arrive on the 1st of June 2017 (Mistake number 1) This would have been an appropriate time to tell your once loyal (as I will never purchase from you again and will move to support your competators :) ) that you are experinecing a delay and apologise that my order will only be sent in three weeks or whatever the timeframe may be. But no you chose to lie and say "2-3 working days" and dishonor the South African consumer act which is *******!!! Just FYI...</p> <p> </p> <p>I have called, no answer. I have Facebook commented no reply... even though you constantly punt your new sales campaigns which you obviously cant keep up with... great work guys! Clearly employing very intelligent people to think this is ok....</p> <p> </p> <p>I know I will get a generic copy and paste response to this complaint which is great because guess what things can be taken up with the Consumer board so good luck staying a float! Try contact your infuriated customers!!! Make a blady apology!!! Stop holding sale after sale if you OBVIOUSLY cant keep up.</p> <p> </p> <p>I have no idea what has happened to Spree but you have lost so many customers and are looking at facing some serious consequences if things are not sorted out!!! </p> <p> </p> <p>I WANT MY BLADY ORDER YOU *****S!!!!!!!!!!</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply12 Jun 2017, 18:13
Official

Hi Nicky-lee

We are truly sorry to disappoint you, we are currently experiencing delays at the moment, but promise to be up to our usual standards soon!

We believe you didn't receive the emails sent by our Marketing Team advising of the delay, Some customers are finding the emails in their Spam folder.

We also had a banner on the website advising of delays, The banner is still visible on our website.Our warehouse is working around the clock to have your order dispatched as soon as possible.

Dispatch emails will be sent once the order is out on delivery. We will however keep an eye on your order and keep you posted with new updates.

Once again, Our sincere apologies for the experience received

Warm Regards
Spree Team