TA
Tracey A

1 reviews | Active since Sept 2012

04 Jul 2017, 16:26

waiting times and calls gets cut each time

<p>Hello,</p> <p> </p> <p>I called you contact centre more than 4 times and my calls got cut twice of the that 4 times and then also I was not told that the calls waiting times are long or that you expiriencing high call volumes. So not cool </p> <p> </p> <p>Order number: ********** 66<br />Order Date: 27 June 2017</p> <p>I would just like a smaller size and I need this dress by Friday 7th July 2017. I ordered a size 46 but its way to big so would like a size 42. Also collection and drop off point will need to be changed to the following:</p> <p>18 Roosvygie Close <br />Annandale <br />Kuilsriver <br />7580</p> <p>Tel. ********** 699.</p> <p>If I can get a pick up and a drop off of the smaller size at once it will be very convenient.</p> <p>I would like a urgent response as I need the dress for Saturday 8th July 2017.</p>

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Replies (2)
TA
Tracey A's update05 Jul 2017, 22:20
Reviewer Update

I dropped it off at a Pargo point. I would like my exchange to reach me by Friday 7th July 2017.

Spree.co.za
Spree.co.za's reply08 Jul 2017, 10:03
Official

Hi Tracey

Our apologies for your frustrations. Our call centre has been receiving high call volumes.

While we would have loved to assist you, our return and quality check process could not facilitate your request, as the item is required in order to be checked before processing the exchange.

We are terribly sorry that we were unable to assist this time.

Warm regards

The Spree team