1 reviews | Active since Jan 2013
Waiting on returned items to be delivered
<p>Hi, I submitted the below returns but the items have not been collected. I was called by Llewellyn from the courier company on Thursday 2 June that the items would be collected on the Friday, but I am still waiting. I sent a reminder email to spree on 3 June, and called the courier company on 7 June and left a message for Llewellyn that I am still waiting. Only to be called by another agent at approx 17:30 to get the collection address as they will collect today. I mean surely they SHOULD have the address on their systems!</p> <p>***-1 Jun 1, 2016 <br />***-1 Jun 1, 2016 </p> <p>I am not happy with this delay as I will have to wait another week before I get my refund as they first need do heaps of checks on their side before I get my refund. And I need my money!</p>
Hi Colette
Our sincere apologies for your frustration.
We have escalated this onto our couriers and advised to urgently collect your parcel.
Warm regards
The Spree team
Hi Colette
Our sincere apologies for your frustration.
We have escalated this onto our couriers and advised to urgently collect your parcel.
Warm regards
The Spree team
The items were collected yesterday, thanks. I also received an email stating that I should receive my refund within 3-5 days (***-1 Jun 1, 2016 Colette Apolles R299.00)
But what about my other refund? as 2 items were collected - 2 seperate orders.
History - my original order of a Faux Fur Gilet Black R223.20 was cancelled as there was no stock but then I was given a credit - without my consent. I then ordered the above item and paid the difference of R75.80. Therefore I am expecting a refund of R299
The items were collected yesterday, thanks. I also received an email stating that I should receive my refund within 3-5 days (***-1 Jun 1, 2016 Colette Apolles R299.00)
But what about my other refund? as 2 items were collected - 2 seperate orders.
History - my original order of a Faux Fur Gilet Black R223.20 was cancelled as there was no stock but then I was given a credit - without my consent. I then ordered the above item and paid the difference of R75.80. Therefore I am expecting a refund of R299
call was received on Friday regarding the 2nd refund as noted above but no sms or email received regarding my refund.
call was received on Friday regarding the 2nd refund as noted above but no sms or email received regarding my refund.
I have spent thousands since my first purchase in January 2014 ... and this is last straw. I don't think I am ever going to shop at Spree again!!!!!!!!!!!!
Still no refunds received, they should made the refund with immediate payment and they should incurred any additional for this "special" payment
I have spent thousands since my first purchase in January 2014 ... and this is last straw. I don't think I am ever going to shop at Spree again!!!!!!!!!!!!
Still no refunds received, they should made the refund with immediate payment and they should incurred any additional for this "special" payment