Waiting for courier - 20 days later

I'm really disappointed in [URL Removed] service with regards to the handling of my return. <br> <br> I ordered a dress online and paid via EFT on the 25th of March. The item was delivered on the 26th but was of the wrong size. Upon inquiry, I was informed that the Item was out of stock so I booked a return via the telephonic Help-line on the same day (26 March 2015). I was informed that the courier company will collect my parcel within 10 working days.<br> <br> I then called the same number again on the 14th of April to request follow up on the actual collection date, and was informed collection would take place within 3 days. I was then called by an \On the Dot"consultant to confirm that collection would take place by the 17th of April. Needless to say"