Waiting for a refund for a return from two months ago

<p>I loved buying from Spree, but have been bitterly disappointed by my last purchase. I requested a return on the 13 May. I had some trouble returning because the Pargo scanning didn't work but it was resolved with Spree's help.</p> <p> </p> <p>However I still haven't received my refund. My emails are ignored. I eventually phoned and was assured my return had been received and I would be refunded. That was nearly two weeks ago. My return is still sitting in a requested status. The number of other customer complaining about this on hello peter is very concerning. </p>