LM
Louisa M
1 reviews | Active since Feb 2015
25 Feb 2015, 17:30
very poor and slow refund process
I just joined spree recently. Since from the 04th February up till today I am still waiting for the refund that was not supposed to exceed 10 working days (according to spree's policy) , but it is now over 15 days of fruitless waiting..If I knew that this is how business is conducted at Spree I would have just bought elsewhere like Zando or Labels4less cause they never give me this kind of trouble.<br> Just a free advise to those who are planning to buy at spree..do it at your own risk.
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Spree.co.za's replyOfficial
26 Feb 2015, 10:03Hello Louisa88,
Good day,
Thank you for bringing this matter to our attention.
Please accept our apologies that for the inconvenience and frustration experienced.
As per our telephone discussion, we are looking into this and will have this issue resolved as a matter of urgency.
Kind Regards,
Spree Customer Service
Good day,
Thank you for bringing this matter to our attention.
Please accept our apologies that for the inconvenience and frustration experienced.
As per our telephone discussion, we are looking into this and will have this issue resolved as a matter of urgency.
Kind Regards,
Spree Customer Service
Spree.co.za's reply26 Feb 2015, 10:03
Official
Hello Louisa88,
Good day,
Thank you for bringing this matter to our attention.
Please accept our apologies that for the inconvenience and frustration experienced.
As per our telephone discussion, we are looking into this and will have this issue resolved as a matter of urgency.
Kind Regards,
Spree Customer Service
Good day,
Thank you for bringing this matter to our attention.
Please accept our apologies that for the inconvenience and frustration experienced.
As per our telephone discussion, we are looking into this and will have this issue resolved as a matter of urgency.
Kind Regards,
Spree Customer Service