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chantelle B

1 reviews | Active since Mar 2012

30 Apr 2017, 22:20

Very disappointing service

<p>As a ***** on of online shopping I have recently made my first purchase from Spree, subsequent to an error with my Internet I, within minutes, confirmed the mishap and requested further details as to finalise my purchase (I would like to stipulate that that the relevant details were not available on the site, as far as I could see). Within hours I was informed that my purchase was cancelled. I followed up with 2 further emails. </p> <p> </p> <p>I have to date, not had the courtesy of a response to any of my three emails. </p> <p> </p> <p>I find it unprofessional that a company fails to respond to their client, this will without a doubt be my first and last business with this company. </p>

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Replies (1)
Spree.co.za
Spree.co.za's reply03 May 2017, 16:06
Official

Good day Chantelle

We are terribly sorry for the experience received, This is definitely not the impression we would like our customers to have.

We have escalated the matter to the relevant department to have the voucher reinstated if possible, we will be in contact with feedback.

Kind Spree
Spree Team