RA
Roseline A

1 reviews | Active since Apr 2017

07 Aug 2018, 12:39

Very Bad Customer Service

I am absolutely disappointed with the service received from Spree. Order number ********** 70 was placed on 26th July and latest date for delivery was 3rd August. On the 30th we were informed the cell number was incorrect and delivery could not take place. The cell number was corrected immediately but since then despite the numerous enquiries and promises there is still no delivery. Reference ********** also refers. I was promised last Thursday that delivery would definitely take place by Friday morning. After 3 calls today still no delivery despite being told that the package was with the courier and would definitely be delivered today. Avuyile, Kim and Leroy escalated the request to your logistics dept and still no delivery. Leroy then promised he would get back to me as soon as he had answer as he could not give me the details of the courier for him to follow up myself. No delivery and no feedback from Leroy. I am really at the end of my tether now. Sent 2 emails to spree support and they deleted both emails without reading, Isn't that wonderful customer service (reference ********** and ********** )? Eventually got hold of the courier company only to be told that they cannot get hold of me, so asked the lady to call me whilst on the line with her and sure enough my cell rings. It seems like no one cares about service delivery.

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