Utter poor service all round

<p>Order number: ********** 61 - On Fri morning 29/07 my 1st order failed then i re-ordered, i forgot to add same day or next day delivery as i needed the dress for Saturday 30/07. I called several times for assitance to no avail, i then emailed for assistance (to date nil response), then i sent a message via facebook for assistance (to date nil response). Yesterday Mon morning early 01/08 i cancelled the order online, it hadn't been delivered as yet, then i called the call centre @ 07h10 am, I spoke to Eugene, i advised him i cancelled order and he needs to please make sure it does not get delivered. He promised he would call courier and advised them not to deliver and to return package to warehouse so that they can process refund. The item was delivered yesterday regardless. I will not be using Spree again, this is not the 1st time I've received poor service. I have used Zando many times without any issues. A very unhappy customer.</p>