Utter Poor & disappointing Service Delivery

I have placed & paid for an order on the Spree app close to end of November 2017. Their communication is very poor, they only respond on mail with default responses like "Dear customer..."

I have called between 10 & 20 times to their customer care line, which is just one number. The past week, everyday I called they were experiencing "high call volumes". I see no effort from them getting back to their customers even with this "excuse". No one answers & you have to listen to that lady promoting their great brand and what 'great' service they offer, yet no one seems to be working at spree when I call.

My initial delivery date was Friday 1 December. I received a mail that day, late afternoon saying that they are apologising for the delay, but my order will be arriving on Monday 4 December. During the day on Monday I looked out for my parcel... expecting nothing again. No email responding towards their late delivery, no phone calls (if they ever do this), nothing. I mailed them again asking about my order and they mailed back with a default mail saying "... You can expect delivery of your order by latest Friday, December 1st". The previous week's friday.

At this time i was already ****ed. I decided to mail not only their support team (which I don't know why they are called that, because no one gives any form of support to you when you have concerns or complaints), but also their marketing and PR department. I expected just someone to give me some sort of feedback or response. Nothing.

Instead I receive a "rate our service" default mail. No surprise to me... Again they proved that they have no customer service, great service delivery, good communication to customers, when i saw this default mail again.

Off course I rated them poor - but now what happens to my rating? Will they contact me, ensuring that they will do better in the future? OR that the November - December season goes so rough that no one will be able to make contact to you? OR we will call you to sort out this issue?

No. Nothing. So what do I do?

This was my first bad experience from a public retail company and I have never thought to write about it. This was really a stupid, aggravating, disappointing experience.

I hope to just receive my stuff that I ordered and paid for, and then never use them again.