ustomer service is appalling

I ordered online on 4 June 2015 and tried to pay by credit card.<br> It would not process my order and kept saying the card number was not valid - I tried several cards<br> I eventually paid via EFT (FNB to FNB which is an instant transfer) and sent through proof using ref number ******<br> On 5 June I got an email saying I hadn't paid so I rep**** and sent through proof as well as a compliant<br> Today my order still says pending waiting for payment and I have no confirmation so I sent another complaint to [Email Removed] <br> They dont care about my business - its only R3k but their customer service is appalling for a Naspers owned company<br>