MS
Mooniq S

1 reviews | Active since Nov 2016

25 Nov 2016, 17:21

Unsatisfied customer

<p>There was an 80% sale at Spree today for Black Friday. I ordered a black Sissy Boy sandal this morning at 9am that was marked down to R502. My mom made an EFT payment for me following the steps that were given, she checked her bank balance and statement that the money went through. After 4pm today I received a mail from Spree stating that payment was not made and my order is cancelled. When I try calling their help line it states that the number you have dialed is incorrect . I have not received a reply from them via email and their website shows that they are open from 8am-6pm Monday-Friday. I am furious!</p>

0
Replies (1)
Spree.co.za
Spree.co.za's reply25 Nov 2016, 17:51
Official

Hi Mooniq

Our apologies for your frustration.

The payment method selected for this order was card payment and this was not verified by the OTP which is sent to you by the bank. The order therefore cancelled as a result.


Again, our apologies for your frustration.

Warm regards

The Spree team

Best regards,