Unfair Refund Policy!!!

I bought boots from spree and paid by EFT. I sent the proof of payment as was requested and received an e-mail that they have received my proof of payment and that my boots will arrive within the next few days. The next day I receive an e-mail that they are sorry but they cant deliver my order and that they have given me a store credit and if I rather want a refund I must let them know. I immediately answered and said I would like a refund as I will not use spree very soon after this incident. It has taken me 3 e-mails and 4 days to get a response. Now 5 days later I have to hear that my request will be sent to the finance department first for approval. Once they approved my request only then can they refund me. What request? You messed up, I want my money back.

If you buy something you have to pay immediately. Because of the incompetence on their side, not mine, I have to wait about two weeks for my money while they decide if my request is valid or not.