Unacceptable service - Return still not collected

<p>Good day, </p> <p> </p> <p>I ordered 2 dresses on spree but they were a bit too big for me so I decided to return the items. They delivery was very quick. I returned them to a pargo drop off point, clicks kollenade, at around 12:00 on 11/03/2017. </p> <p> </p> <p>Till this day my return has not been picked up at clicks and I constantly have to phone spree as they do not respond to my emails. They only send me an email after I wasted my airtime as they keep telling me that they wil escalate my query but nothing happens. </p> <p> </p> <p>I don't know if I must blame Spree or Pargo?</p> <p> </p> <p>I need this refund for petrol, ect and spree is NOT keeping by their 10 business days return policy. I believe that this is horrible service and I would like to get my refund immediately. </p> <p>My return order number is ********** 58-1.</p> <p> </p> <p>Regards, </p> <p>Sue-Jani Gagiano</p>