1 reviews | Active since Feb 2014
UNACCEPTABLE DELAY IN DELIVERY!!! Order # ***
<p>Good Day</p> <p> </p> <p>I've placed my order on 01 June 2017 - for only 1 items.</p> <p> </p> <p>Up to date - 13 June - I still haven't received my order & are unable to get a proper response for anyone about delivery when I call.</p> <p> </p> <p>This was actually a gift I bought for someone who's birthdaywas on the 10th.. I realised that the 7th working day was only on the 12th, so I was ok with that.</p> <p> </p> <p>When I called yesterday & again today - I've been told that the item is still at the warehouse in JHB... they the call centre ladies couldn't even give me an indication of when it will arrive in CPT...??? What they did say is that it may even only ben next week.</p> <p> </p> <p>U N A C C E P T A B L E !!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>This is the first time I've actually bought at Spree.co.za & I must say that this is shocking service!</p> <p> </p> <p>Please advise.</p> <p> </p> <p>Regards</p> <p>Nicolene Arendse</p> **********
Hi Nicolene,
I am so sorry that you had this experience with Spree, especially seeing that it was your first time shopping with us. This is not the service which we pride ourselves on.
We cannot apologise enough for the disappointment caused to some of our customers. Please know that our intention is not to frustrate our customers at all. I genuinely hope that next time around we will be able to delight you.
I am relieved to see that your package was delivered. I trust all was received in good order. There are measures in place to prevent this from happening again .
Thank you for your patience and support at Spree.
Warmest Regards
The Spree Team
Best regards,
Hi Nicolene,
I am so sorry that you had this experience with Spree, especially seeing that it was your first time shopping with us. This is not the service which we pride ourselves on.
We cannot apologise enough for the disappointment caused to some of our customers. Please know that our intention is not to frustrate our customers at all. I genuinely hope that next time around we will be able to delight you.
I am relieved to see that your package was delivered. I trust all was received in good order. There are measures in place to prevent this from happening again .
Thank you for your patience and support at Spree.
Warmest Regards
The Spree Team
Best regards,
