Two weeks and my return has not been collected

I logged a return for an item on 30 November and it has still not been collected. I sent 3 emails regarding the collection and have not received any feedback from any of my previous emails! <br> <br> I have also had to call your call center 3 times, regarding this and every time I was told the package would be picked up later that day or early the next morning! It has now been 2 full weeks and I am still waiting on my item to be collected and for my refund! As mentioned to all three consultants, my company closes on Friday 18 December and no one will be here for collections after this date. Please could someone address this matter as urgent as my patience is wearing very thin. Not great service at all.<br> <br> My return reference number is ***-1.<br>