MR
Megan R

1 reviews | Active since Jun 2016

30 Jun 2016, 16:07

Two left feet

<p>I purchased two pairs of boots last week on Spree.co.za, and was so looking forward to them arriving yesterday (day 4), yesterday came and went... no boots. Today, (5 days later) my boots arrived. In anticipation to see my new purchase (Sam star ankle boots) I immediatly tried them on.... to my absolute shock and horror, the geniuses at Spree have packed two left boots. Are you actually kidding me??? Right, so that was a fail. Open the second pair of boots, a pair of black boots from Zando- another surprise, its a pair of Levi boots!!! </p> <p>Guys, youa re an online store, trust is the premise of your business. What happened today has broken my trust in not just Spree, but in Online shopping. I would hate to know whats going on behind the scenes if something so basic cannot be achieved. </p> <p>I have contacted spree and requested a refund. Lets hope they get this right. I'm actually not angry, im just so disappointed. You had ONE job!!!</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply01 Jul 2016, 06:58
Official

Good day Megan

We are truly sorry for the inconvenience caused

The matter has now been escalated to management to action immediate resolution. We as a business always strive ourselves on convenient online shopping and strong customer service

The service you received certainly did not reflect our standards. Be assured that we will handle the matter accordingly and we will communicate shortly with feedback

Kind Regards

The Spree Team

Best regards,