Total lack of communication and customer service

<p>I ordered some clothing online from Spree. They said it would be delivered in two to three days.</p> <p>After a week I contacted them via their web site, they rep**** saying they were waiting for bank clearance.</p> <p>After nine days I contacted them again asking 'where is my order'. They rep**** saying something was wrong at the warehouse and they would sort it out. It is now 16 days, I have asked for my money back but no reply to my last three emails.</p> <p>How not to run a business.</p>