VP
Vinolin P

1 reviews | Active since Mar 2014

30 Jun 2017, 13:20

To Spree or NOT to Spree

<p>First word that comes to my mind is APPAULING!!!!!.</p> <p> </p> <p>I shall now elaborate based on a parcel that will now be 3 days late.</p> <p> </p> <p>Then Customer service is Non existent, after 2 emails and a phone call with a promise of feedback which I still await.</p> <p> </p> <p>I am not sure if the company has liquidated because my calls to the company today have been unanswered.</p> <p> </p> <p>I frequently shop online and have used Takealot, Superbalist, Zando, Loot to name a few, all of which have given me an outstanding level of service with deliveries usually coming before the anticipated date of arrival with concise feedback along the delivery chain.</p> <p> </p> <p>Spree you have a lot to live up to, you are in a growing market segment which is highly competitive, with many new entrants waiting to get ahead.</p> <p> </p> <p>Shape up or throw in the towel.</p> <p> </p>

0
Replies (2)
Spree.co.za
Spree.co.za's reply04 Jul 2017, 12:16
Official

Hi Vinolin

Our apologies for your frustration as well as the longer than usual wait for your order.

Due to call volumes, our team may in some instances take longer to respond to calls.

We have received confirmation that your order has since been delivered.

We are terribly sorry for the inconvenience caused.

Warm regards

The Spree team

Spree.co.za
Spree.co.za's reply04 Jul 2017, 12:16
Official

Hi Vinolin

Our apologies for your frustration as well as the longer than usual wait for your order.

Due to call volumes, our team may in some instances take longer to respond to calls.

We have received confirmation that your order has since been delivered.

We are terribly sorry for the inconvenience caused.

Warm regards

The Spree team