They May as well shut down
<p>I have been emailing their SO-CALLED help desk since the beginning of last week. And posted on their facebook page. After complete silence. I got a response on facebook yesterday. Apparently my money was refunded. Yet there is nothing in my bank account. And on my Spree profile it still shows my return is pending. I also requested an exchange of sizes on the second item on that order. They are now sitting with the item at the warehouse. And STILL no one has come back to me regarding this issue. They also promised me a R200 voucher and I didn't receive that either. </p> <p> </p> <p>I don't mind if things are delayed. But COMMUNICATE with your customer. I HATE being ignored and getting no feedback. </p>
What the hell does one have to do to get a response , to get some kind of feedback.
Can someone tell me when my damn money will be paid into my account and when can I expect my Jeep T-shirt size Large.
How can you treat customers in this manner and completely ignore them.
What the hell does one have to do to get a response , to get some kind of feedback.
Can someone tell me when my damn money will be paid into my account and when can I expect my Jeep T-shirt size Large.
How can you treat customers in this manner and completely ignore them.
Hi Lee-anne-ellis
We are terribly sorry that you have encountered difficultly with your recent Spree Refund
Please note that Spree no longer manage complaints on this platform. Kindly contact us on the various platforms available and we will attend to the matter and assist you thereon.
Again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
Hi Lee-anne-ellis
We are terribly sorry that you have encountered difficultly with your recent Spree Refund
Please note that Spree no longer manage complaints on this platform. Kindly contact us on the various platforms available and we will attend to the matter and assist you thereon.
Again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
