They dont know customer service

I placed an order on the 23th it was suppose to be delivered by the 29th as per the email i received. I send an email doing a follow up they dont respond. I called was waiting on a automated machine for 15 minutes after i spoke to a consultant who was no willing to assist. She told me my order was send out for delivery. She didnt even bother to do a follow up with the courier company. She only gave the name of the company with attitude. I regret placing an order with them just wonder how many customers exeperience this. Have a tracking number for my order when i trace it there is no match.