they dont do follow up and they **** to me

on the 25th May 2015, i called spree to confirm with them if the product i have pre-orderded is still available and the lady who answered said, Yes i can proceed with the payment. then on tuesday i received an email saying that my payment has been received and i will recieve my package, on wensday i emailed them to ask if the package is on its way they didnt reply. on Thursday i decided to call then they told me there is problem with what i have ordered i must send them my bank details. of which i refused until i am told what happened with my package because the reason i called on monday to ask if i shud pay i was avoiding such stories. then on Saturday i give up because since they said they will call me they never did, i emailed them my banking details to refund me, but they didnt even bother to reply with an email to show they have recieved my email until now. i am really frustrated with you guys. my order number is ***