HK
Helen K

1 reviews | Active since Jun 2016

02 May 2017, 16:07

Theft

<p>I ordered a pair of Nike trainers about 3 weeks ago. Price R1399. However when I got the delivery there were no Nikes only a pair of "billini" black slip ons. Immediately called spree, the agent apologised for the inconvenevience and logged a return. She said all I have to do is return the incorrect shoes and I would get a refund. The courier FedEx collected the shoes about 2 days later . <br /> <br />After still not hearing anything, I again contacted spree telephonically last week where I was again advised that the refund will be processed... <br /> <br />After still not receiving feedback, I logged a complaint on their website this weekend to which I have also not received response.<br /> <br />Needless to say, to date I have still not received a refund. Now I don't have the trainers OR even the incorrect shoes and spree has made a quick R1399. Very dishonest!<br /> <br />SPREE, I hope you understand that this is theft. Refund my R1399 I will be going to the police as it would seem that I have no other choice.</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply04 May 2017, 16:03
Official

Good day Helen

We are terribly sorry for the experience received, This is definitely not the impression we would like our customers to have.

Your refund has now been processed. Please allow 3 to 7 working days for the funds to reflect in your account.

Kind Regards
Spree Team