CM
Cornel M

1 reviews | Active since Jun 2017

12 Jun 2017, 17:48

The worst service imaginable

<p>These guys are absolutely pathetic. My order was placed and paid for on 30 May and to date have not received anything. Phoned them numerous times, only to be told the same story over and over about a massive backlog and that my order will be despatched shortly but cannot provide any sort of time frame, can probably take another couple of weeks for all I know. Emails goes unanswered as well. Anyway I had enough and cancelled my order today and requested a refund which can take up to 48 hours, this will probably be dragged out for as long as possible as well. </p> <p> </p> <p>Well Spree, you probably know this already but you have damaged your reputation badly and lost a lot of new clients (like me) as well as existing clients (I know of at least 6 people personally) and only have yourselves to blame. I will never recommend you to anyone. Some good advice I can give you - work on your communication, that might've kept some of us happy and more patient! Also, WHY would you continue with 30% off sales if you cannot even cope with existing orders! Unbelievable.</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply15 Jun 2017, 09:29
Official

Hi Cornel

Our apologies for the frustrating experience you have encountered with us.

Our Johannesburg warehouse was negatively impacted by staffing issues and your order is being processed at this warehouse. This is not our usual turnaround time for deliveries to be processed and we have taken this as a learning curve to ensure that all future orders are processed in our usual turnaround time.

Again, our apologies for the experience.

Warm regards

The Spree team