The worst service EVER!! They just don't care

<p>- order placed 30.07.2016</p> <p>- delivery date 02.08.2016</p> <p>- return request 02.08.2016</p> <p>- automated response confirming order request as processed</p> <p>- call on the 04.08.2016 to ensure return request is processed timeously and that the size for item I requested an exachnge for was still available. On hold for 20 minutes, eventually drop.</p> <p>- 12th follow up call, on hold for 5 minutes, posted facebook post on spree facebook page. made a post on hello peter</p> <p>- no response</p> <p>- 14th call and response to hello peter message - told size is no longer available. return policy reads 2-4 working days (not half a month). check on the site - size is available</p> <p>- consultant blames customer (me) for "cutting her off and not allowing her to speak even though she had insisted there was nothing she could do and that their policy is once an item runs out they cannot /buying team will not order. Insisted on her refrring issue to buying team before she tells me she is unable to help (before i realised the size was still available</p> <p>- she calls back tellng me that the size is available and that it's been kept aside this was on the 14th</p> <p>- no call back, no courier call for collection - nothing evem AFTER I mention the spree on my facebook wall and twitter account</p> <p>- 18.08.2016 call again, on the phone for 5 minutes waiting for assistance for an exchange (option 2 ) call back and select option 1 and get assistance within 15 seconds, told to hold. They then confirmed that they would give me a call back as soon as possible. No call back</p> <p> </p> <p>I will now have no choice but to process a chargeback request with my bank, which will further inconvenience me as that gives one a bad rating.</p> <p> </p> <p>Thank you so much for such a painstaking, most cumbersome experience I WILL NEVER EVER RECOMMEND YOU. I WILL GO OUT OF MY WAY TO ENSURE THAT THIS MADE PUBLIC!!!</p>