The most appaling online shopping experience

<p>On the 25th May 2017 I bought my llittle two pairs of shoes and a scarf from Online Spree, and made an EFT payment the same day because I wanted the shoes for a function happening on the 3rd June 2017. Their delivery turn around time is 3-4 days so I should have received my order by now, so I logged in daily to track my order and still found that the order was still being packaged by the warehouse. I then emailed them to find out what was the hold up and the reposponse I got was that I should call the office, which I did this morning and spoke to a lady by the name of Shafeeah, whi told me that they are expiriencing high volumes of purchases and my order will only get to me next week. She did not even try to find out if they could make a plan to have it delivefs today or tomorrow when I wanted to cancel the order, she just told me that I should reply to the email that she is going to send with my bank details and a refund will be processed.</p> <p>Had I not called, no one would have bothered to make contact and inform me about the delay. Their customer service left a very bad taste in my mouth, the kind I never got from shopping at Zando, TFG and Superbalist. Your consultants can learn a lot from these outlets in terms of customer service.</p> <p>I work in the hospitality industry and if I were to treat a guest this way, I would be taken into a disciplinary. This was first purchase with Spree and it was the most shocking expirience of my online shopping and I will not recommned any of my friends and family to shop at Spree.</p> <p> </p> <p>Unhappy Customer</p> <p>Catherine</p>