Terrible service from Spree!!!!

Good day

I would like to report a complaint about Spree.co.za I am a regular client of Spree and have always received good service. However, I am having a particular incident that I am extremely unhappy about. I bought 3 dresses in April 2017, order number ********** 71. Two dresses was for two of my friends and one for myself. I unfortunately could only wear the dress after I gave birth in July 2017. Upon wearing the dress I realised that the arms are way too tight and the plits at the back where the zip is does not close. I attributed that to the fact that I have put on some extra weight during the pregnancy. One of my friends however also complained that the sleeves are too tight besides the dress being a size bigger than her usual size. I called Spree and I was told that it was the design of the dress and I left it that. However, this past Saturday me and one of my friend happen to have the same dress on and we discovered that the plits at the back where the zip is does not close properly on both our dresses!! We also called our other friend and realised that she was having the very same problem with the plits! Each of us never said anything because we thought its due to our different body types but when we realised it was a common problem we decided to call Spree.

After having a conversation with Spree this morning, I was informed that they cannot return the dresses because it was over the six month period, however their online policy says nothing about that. What is dissapointing is the fact that we paid for three dresses which are clearly damaged but yet Spree is refusing to take responsibility/Accountability for selling us defected products and hide behind the fact that the order is 6 months old, which by the way is only older than 6 months with a couple of days. We feel we paid for dresses we cannot wear and Spree is telling us about a 6 month period! This is unfair as we are unable to wear the dresses at all. Please can you get Spree to return this dresses.

Thank you

Elda ********** 978