1 reviews | Active since Dec 2012
Terrible service for my last 4 orders
<p>I requested the following return - Return # ********** 32-1<br />The package was already collected on the 29 th of June and I have heard no further information. Since my experience with Spree has been so disappointing THE LAST 4 EXPERIENCES I would like to request the money for the returns be paid into my account, because store credit will not be viable anymore since I do not plan on supporting Spree anymore. First my e-mails get ignored, no assistance given by staff and poor quality items sent out.</p> <p> </p> <p>The above is request 617169 that I sent a third e-mail that has been ignored by your service team. The general service at Spree has been terrible, first I get items of poor quality, then the items are collected for return , but no further information is given. Your e-mails are not rep**** to and when I call your call centre I either get put on hold for heavens knows how long or the call gets disconnected. This is general experience I have had with the last few orders - there is always something going wrong. Spree was a top notch online shopping site but now it is not worth the issues to make use of your site. Hopefully I can get my refund as soon as possible and be done with this frustrating site.</p>
Hi Laurel
Our apologies for your recent experience at Spree.
Higher than usual volumes of calls and emails has impacted on the usual turnaround times for processes to be finalised.
We have escalated your request onto our payments team who will confirm that your request has been processed by email.
Again, our apologies for all the frustration caused.
Warm regards
The Spree team
Hi Laurel
Our apologies for your recent experience at Spree.
Higher than usual volumes of calls and emails has impacted on the usual turnaround times for processes to be finalised.
We have escalated your request onto our payments team who will confirm that your request has been processed by email.
Again, our apologies for all the frustration caused.
Warm regards
The Spree team
