TERRIBLE RETURNS SERVICE!!!!!

<p>I requested a return for this order on the 8 August and have heard nothing from Spree or the courier company. I spoke to one of the agents with regards to another return of mine that was processed (it also took forever for this parcel to be collected.) The agent confirmed that they have all my details for the above collection (the new one) and that it should be processed shortly. However, I have heard nothing regarding this.</p> <p> </p> <p>This is ridiculous. This is not the first time I have sat with a parcel for such a long period of time. I am a regular customer but I feel that I would rather not buy from Spree if this is the service that I can expect. I think this should be escalated to management as from the other reviews, I am not the only customer with this problem. Spree either needs to change its admin process or the courier company that they deal with. The service I get from other vendors is remarkable and Spree really needs to up their game when its comes to this.</p> <p> </p> <p> </p> <p> </p>