Terrible Customer Service

I have had shocking service from Spree in the past month. I have never had issues before, I have no idea what has happened but I am now completely against Spree. I have tried to speak with a manager however I have had no luck with someone contacting me which unfortunately has lead me complaining on social media to hopefully get someone to contact me!

I have had really shocking service from Spree. I have logged two returns in the past three weeks. The first return was fetched a week and a half late and my second return has not been fetched (and I have received no communication about this late pick up again!).

I am looking for someone from Spree to call me and help me with this entirely frustrating process.

It shouldnt be on your customer to have to organise a pick up after being promised a certain date. Its pathetic that this has happened twice in one month. Whether its your courier company or Spree processes that are useless, it should not be my problem!

With nearly R5000 worth of returns that are in question here, this is unacceptable!